Shipping policy

Overview

Every item at Hoff Design Co. is made to order just for you. Once your payment is confirmed, your order goes into production, which typically takes 2–5 business days (excluding weekends and holidays). You’ll receive an order confirmation email when you place your order and a shipping confirmation with tracking as soon as it ships.

Shipping Methods and Delivery Times

Depending on the item and your location, Economy and Standard shipping options are offered at checkout.

United States: typically 3–8 business days in transit after production.
International: typically 10–30 business days in transit after production. Customs processing may add delays.

Delivery times are estimates, not guarantees, and begin once your order has shipped.

Shipping Costs

Shipping costs are calculated at checkout based on the items in your order and your destination. International customers are responsible for any duties, taxes, and import fees charged by their country.

Order Changes and Cancellations

Because items are made to order, please contact us as soon as possible at ahoffman415@gmail.com if you need to change your shipping address or cancel an order. Once an order has entered production, changes and cancellations aren’t guaranteed.

Tracking and Delivery

A tracking number is emailed to you when your order ships. If tracking shows “delivered” but you haven’t received your package, please check with household members and neighbors and contact the carrier. If it’s still unresolved after 2 business days, email us at ahoffman415@gmail.com and we’ll help.

Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, we can reship it to a corrected address. Additional shipping charges may apply.

Damaged, Lost, or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, or missing, contact us within 30 days of delivery with photos of the packaging and product, and we’ll make it right with a free replacement or a full refund. For shipments lost in transit, we’ll investigate with the carrier and reship or refund as appropriate.