Frequently Asked Questions
How long will my order take?
Two things add up: production and transit. Every item is made to order, so production takes 2–5 business days. Transit is typically 3–8 business days in the U.S. and 10–30 business days for international orders (customs may add delays). For a typical U.S. order, plan on roughly 5–13 business days total. Full details are in our Shipping Policy.
Why does it take longer than Amazon?
Because we don't keep inventory. Your shirt doesn't exist until you order it — it gets printed for you. That means far less waste and a much wider range of colors and sizes, but it does add a few days.
How do I track my order?
You'll get an order confirmation email immediately, then a second email with a tracking number once your item ships. Tracking can take 24–48 hours to start showing movement, which is normal.
Can I return something?
Yes. You have 30 days from delivery. Items must be unworn, unwashed, and in original condition and packaging. Email us first for a return authorization — packages sent back without one can't be processed. Return shipping is paid by the customer.
What if my item arrives damaged or misprinted?
That one's on us. Email support@hoffdesignco.com within 30 days with a photo and we'll send a free replacement or issue a full refund — your choice. You don't need to ship the original back and you don't pay anything.
How do I pick a size?
Sizing varies by garment, so check the size chart on the individual product page rather than assuming your usual size carries over. Our tees are mostly relaxed or classic fit. If you're between sizes or want a roomier look, size up. Not sure? Email us with your measurements and we'll tell you honestly.
How should I care for printed garments?
Machine wash cold, inside out, with like colors. Tumble dry low or hang dry. Don't iron directly on the print. Skip bleach and fabric softener. Done right, the print outlasts the shirt.
Can I change or cancel my order?
Contact us within 2 hours of ordering and we'll try to catch it before production starts. Once an item is in production we can't cancel or change it — it's already being made specifically for you.
Will I owe customs fees on an international order?
Possibly. Import duties, VAT, and customs fees are set by your country, collected on delivery, and are not included in our prices or shipping charges. We have no control over them and can't estimate them for you.
What payment methods do you take?
All major credit and debit cards, plus the accelerated checkout options shown at checkout. Every transaction is processed over a secure encrypted connection. We never see or store your full card number.
How do I reach an actual person?
Email support@hoffdesignco.com or call (516) 633-6101, Monday–Friday 9:00 AM – 5:00 PM ET. We answer every message ourselves and reply within 1 business day.